Sales Agreement

All products, services and prices shown in our online shop do not constitute legally binding offers. Once you enter all of the personal contact information and click the "order now" button on the order confirmation page, the order will be considered legally binding. You will receive order confirmation immediately after the order process has been completed. The sales agreement is valid as soon as the delivery confirmation has been sent. If you do not receive order confirmation or the delivery within One (1) week, please contact us to sort any problems there may be. Please note there will be a slight delay during annual holiday.

Partial Deliveries

Our aim is to ship all items within one working day of payment being cleared. All items are despatched via the Royal Mail, unless other arrangements are made. CSPservices are not responsible for non-achievement of delivery times. We have the right to make partial deliveries, as long as they do not cause unreasonable hardship for the customer. When partial shipments are made, additional shipping costs will apply only when prior agreement has been reached & in most cases will be born by CSPservices.

Packaging

All items are packed dependant on the item and the destination.

Compensation & Insurance

All items are covered by the standard carrier's compensation scheme, the amount being determined by what service used and the level of compensation in force at time of shipping.

In the unlikely event of your items being damaged or lost in transit, the difference between item(s) value and level of insurance/compensation chosen will be at buyers risk.  Shipping and Packaging charges are not covered by Compensation and Insurance.

Condition of goods

Unless otherwise stated all goods sold by CSPservices are new as supplied by the manufacturer or manufacturers wholesaler. CSPservices are not responsible for faults/blemishes that are the result of the manufacturing processes.

Stock availability

All items listed by us are physically held in stock by CSPservices and are available for immediate despatch. However due to selling locally & in a village shop some items might become unavailabe although our website will still be showing them as available, in the event that stock is not available the customer will be notified and given the option of waiting for the ordered item(s) to become available or cancelling their order.

Returns & Refunds

In the event that the purchased goods arrive faulty, damaged or incorrect item/s are supplied and the buyer wishes to return their purchase, contact and agreement should be made with CSPservices and the item returned within 14 days of purchase. On receipt of the item at CSPservices premises and after examination and agreement with the buyer a replacement/refund will be given. In cases where it is deemed that the item returned is not the same item as purchased or it has been used or abused, no refund will be given. CSPservices will only refund/pay postage costs when the wrong item has been supplied and in other exceptional circumstances otherwise the buyer will be responsible for all Postage costs.

Delivery addresses

CSPservices will not be held responsible for charges incured due to wrong or incomplete addresses being supplied by the buyer or the Post Office being unable to obtain a signature (where required) resulting in items becoming undeliverable. The buyer will be informed of undeliverable items that are returned to CSPservices, they will remain the property of the buyer and the buyer will be responsible for any re-delivery costs. After 72hrs and in the absence of any instructions from the buyer, items held on behalf of the buyer will attract storage charges based on volumetric weight which the buyer will be liable for. When the buyer pays through Paypal CSPservices will only ship to the address supplied by Paypal.

Collections

Buyers are welcome to collect from CSPservices premises by prior arrangement.

Retention of Title

The goods delivered remain the property of CSPservices until full payment has been received & cleared.

Cancellation Rights

You may withdraw from the sale within 5 working days without any justification, as long as you send your cancellation in writing (letter, fax, e-mail) or if you return the goods to us. If you are a professional buyer or freelancer the current statutory provisions for the return of goods shall apply. The time frame for the return of goods begins once you have received the goods. Your cancellation request will be considered to have been submitted on time if your written notification or the goods are sent back within the timeframe mentioned above. Please send your goods to:

CSPservices.  21, West Street, Isleham, Cambs. CB7 5SD United Kingdom

This privacy policy explains how "CSPservices" uses and protects any information that you give "CSPservices" when you use this website.

"CSPservices" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

"CSPservices" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode
• other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@cspservices.co.uk
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please in the first instance e-mail sales@cspservices.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We will only adjust data supplied for consistency issues i.e. Capitilisation, punctuation etc